Voyago Privacy Policy

Last updated: April 2024


This Privacy Notice (the “Notice”) explains how we, Voyago.ai (also: "Voyago" or "we"), collect and use your personal data when providing our services through our mobile application (“Voyago”) to allow you to create your personalized travel itineraries on our platform. In this Notice, our mobile application including all of the features and services are collectively referred to as the “Services”. This Notice also informs you about how we protect your personal data and the rights and options you have to control your data.

We advise you to read this Notice carefully and to consult it on a regular basis when you use our Services as it may be necessary for us to amend this Notice from time to time. If we want to make substantive changes to the way we process personal data, for example, if we want to collect new types of personal data or process personal data for new purposes, we will take reasonable steps to inform you in advance.

1. What Personal Data We Collect

When we talk about data or personal data in this Notice, we refer to all data that can be directly or indirectly traced back to you as an individual. Depending on how you use our Services, we collect and process data that you ask us to process or data that we otherwise collect. The categories of data we process are:

  • Account Data – which consists of data you provide and which we collect when you create an account on Voyago:
    • Name, including your display name and login name
    • Email address
    • Travel preferences you share with us
    • Logging and recovery data related to log-in attempts and failures
    • Data you voluntarily provide such as your travel preferences, travel destinations, and travel budget
  • Technical Data – which consists of data we automatically collect throughout your use of our Services:
    • Device and network connection information when you access our Services, including access logs, device type, operating system, and other information provided by your device, the use you make of Voyago (including which links you click on and the time you spend using our Services and how you interact with it)
  • Customer Support Data – which consists of data which is required to provide you with customer support:
    • Contact information including your name and email address
    • Support chat history
    • Information you voluntarily provide us, for example, your gender and feedback
  • Marketing Data – which consists of data which is provided by you to us for the purpose of sending marketing materials about our products and services:
    • Name
    • Email address
    • Social Media Profile(s)
    • Marketing preferences
    • Information collected and clearly identifiable to you at the point of your signing up to our marketing communications

2. Why We Process Your Personal Data

We process your personal data for various purposes, each based on a corresponding legal basis. Here are the key purposes:

  • Creating and managing your account: We need to process your Account Data to fulfill our contract with you.
  • Developing and improving our Services: Processing Technical Data is in our legitimate business interest to enhance the delivery of our Services.
  • To improve our Services and your experience: We use your Account Data and Technical Data to better understand your needs and optimize our Services accordingly.
  • To provide you with a personalized and tailored experience: We think it's in our legitimate business interest to ensure you receive recommendations and services that we believe you'll like.
  • To provide you with marketing materials: With your consent, we'll send you marketing communications about our products and services.

3. With Which Third Parties We Disclose Personal Data

Your personal data might be shared with various third parties under certain circumstances. These include:

  • Our third-party service providers who help us deliver our Services.
  • Other parties with whom you choose to share your data, depending on your use of our Services.
  • Public authorities, law enforcement, and other official bodies when legally required or to protect rights and safety.

4. Cookies

We do not use any third party cookies in providing our Services.

5. How We Transfer Personal Data Internationally

We try to process your data within the EU and UK as much as possible. Sometimes it is necessary to transfer your data outside the EU or UK to a country which does not provide for the same level of data protection as is provided in the EU and the UK, for example, if a third-party service provider is located outside Europe. When we transfer your data outside the EU or UK, we ensure that this is done in accordance with applicable data protection laws and that the protection of your data is adequately safeguarded. We do this, for example, by concluding agreements with third party service providers based on the EU or UK standard contractual Privacy Notice– October 2023 (Beta)Voyago.ai clauses for the international transfer of personal data. If you would like to receive more information on the safeguards taken, please contact us via james@voyago.ai.

6. How We Protect And Store Personal Data

We have implemented physical, technical and organisational security measures to protect your personal data as required by applicable laws. These measures are aimed at ensuring the integrity and confidentiality of your personal data, for instance by ensuring that only authorised individuals have access to your personal data, and to protect it against unlawful or unauthorized destruction, loss, alteration, use or disclosure, or access. We evaluate and update these measures on a regular basis. Please be aware that no information system can be 100% secure. This means that we cannot guarantee the absolute security or availability of your personal data.

We will retain your personal data for the duration of your interaction with our Services, unless a shorter retention period is required by applicable laws or the data is no longer necessary for the purposes for which the data was obtained. Once you no longer interact with our Services, we will retain your personal data for the period of time that enables us to:

  • fulfil our legal obligations, including legal retention periods;
  • initiate, investigate or defend against legal claims;
  • address your questions, requests or complaints; and
  • keepourrecords for analysis and audit purposes.

7. How To Exercise Your Rights

We respect the rights granted to you under applicable data protection laws. Depending on your location and such applicable laws, these may include the right to access your personal data that we hold about you, to rectify or erase certain personal data, to restrict processing of your personal data and to get an electronic copy of your personal data for purposes of transmitting it to another company. These rights may be subject to certain limitations or restrictions as allowed or imposed by applicable laws, if this is the case we will let you know in our communications with you.

In addition, where we rely on our legitimate interest to process your personal data, you have the right to object to such processing, wholly or partly, on grounds related to your particular situation and in accordance with the laws applicable to you. For instance, depending on your country this may include a right to opt-out to marketing communications via an opt-out link in the respective marketing message.

Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise your rights, please send an email to james@voyago.ai.

You are also entitled to lodge a complaint with your local data protection authority.

8. Links To Other Services Or Websites

Our Services may contain links to third party services or websites. We are not responsible for the way in which these third parties handle your personal data. We advise you to read the privacy notice of the third party when you make use of their service or visit their website in order to understand how this third party collects and uses your personal data.

9. Contact Details

Voyago.ai, Voyago.io, james@voyago.ai

10. Additional U.S. State Disclosures

This section provides information required under various U.S. state privacy laws about how we handle certain personal information we have collected, used, and disclosed and certain rights under applicable state law. These provisions supplement the other sections in this Notice.

10.1 YourPrivacy Rights

To the extent provided for by law and subject to applicable exceptions, individuals may have the following rights concerning their personal data:

  • The right to know information about our processing of your personal information, including the specific pieces of personal information that we have collected from you;
  • The right to request deletion of your personal information;
  • The right to correct your personal information; and
  • The right to be free from discrimination relating to the exercise of any of your privacy rights.

10.2 Exercising Your Rights

You may submit requests to know, delete, or correct by contacting us using the contact information provided above. To exercise your rights, please send an email to james@voyago.ai. Please include the phrase “Personal Information Privacy Request” in the subject line, and specify the Service you are inquiring about, along with your name, address, and email address. To protect your personal data from unauthorized access, change, or deletion, we will further verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you to protect against fraudulent or spoofed requests.

10.3 Authorized agents

Authorized agents wishing to exercise rights on behalf of an individual may use the submission method noted above. We will honor a request from an authorized agent provided that (i) the individual provides written authorization to the authorized agent to act on their behalf and we can verify their identity, and (ii) the agent submits proof of authorization.

10.4 Appeals

You may also have a right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please contact us via james@voyago.ai and include the phrase “Personal Information Appeal Request” in the subject line.